Job Description

Carpigiani is seeking a dedicated and experienced Director of Chain Solutions. The candidate for this position must be goal oriented and have the ability to competently manage multiple tasks in a continuously changing environment with minimal supervision. Relationship driven with strong communication skills is a must. A solid working relationship with (and the respect of) our customers and internal team members is essential. This is an individual contributor position. This role is responsible for both acquiring new accounts and managing existing relationships to ensure long-term success. The ideal candidate is a results-driven sales leader with deep knowledge of the foodservice equipment industry, culinary or food science experience, and a proven ability to deliver growth through strategic account planning and execution. Last, but not least, a passion for excellence is expected. The Director of Chain Solutions will lead the development, management, and growth of strategic foodservice chain accounts (100+ locations).

Role and Responsibilities

Strategic Account Leadership

• Serve as the primary relationship owner for both new and existing foodservice chain accounts.
• Ensure alignment with customer priorities and their long-term business objectives.
• Negotiate contracts, pricing, and program agreements that drive mutual value.
• Maintain and grow relationships post-acquisition to ensure retention and satisfaction.
• Ensure compliance with contractual obligations and industry regulations. Identify and mitigate risks associated with account operations and service delivery.

Sales and Revenue Growth

•  Achieve sales targets through effective customer engagement, forecasting, and cross-functional collaboration.
• Identify opportunities for product expansion, menu innovation, and operational improvements.
•  Partner with client departments, including marketing, R&D, service, and supply chain, to deliver customized solutions.
• Define and monitor key performance indicators (KPIs) for account growth, retention, and customer satisfaction. Regularly report performance metrics to leadership.
• Contribute to annual budgeting and forecasting processes for the Sales department, ensuring alignment with revenue goals and cost management strategies

Market and Industry Insights

• Stay current on foodservice industry trends, competitive landscape, and customer dynamics.
• Provide insights and recommendations to company senior leadership to shape overall sales strategy.
• Utilize CRM and analytics platforms to manage account pipelines, track engagement, and identify

Internal Collaboration and Leadership

• Collaborate across departments to ensure seamless execution of client programs.
• Mentor junior team members and contribute to a culture of excellence.

Other Duties

• Perform other duties as assigned

Skills/Abilities/Preferred Attributes

• Strong relationship-building skills with senior-level customer contacts.
• Ability to lead cross-functional initiatives and influence stakeholders.
• Exceptional written and verbal communication skills.
• Highly organized with strong time-management and prioritization skills.
• Self-motivated and adaptable in a fast-paced, entrepreneurial environment.
•  Comfortable managing multiple tasks with minimal supervision.
•  Ability to travel a minimum of 50%, but up to 75%, dependent on business needs.
• Experience presenting equipment, operations, and procurement teams.
• Team-oriented mindset with strong problem-solving capabilities.
• Strong command of Microsoft Office Suite, with emphasis on Excel for business analytics and reporting.

Educational / Experience Requirements

• Bachelor’s degree in business, marketing, or related field; culinary or food science experience preferred.
• 10+ years of experience in the foodservice equipment industry, with at least 5 years’ experience working with foodservice chain accounts.

Job type: Full Time, Exempt

Job Category: Sales

Travel Required: 50-75%

BENEFITS:

Employer sponsored benefits:

• Employee group term life insurance and AD&D
• Short -term and long-term disability
• Company HSA contribution for HDHP
• Employee assistance program
• Financial wellness services
• Travel assistance
• Annual discretionary 401k bonus
• 10 paid holidays
• Paid time off
• Annual PPE reimbursement program

Voluntary benefit offerings:

• Medical insurance (PPO and HDHP with HSA)
• Prescription benefits
• Dental insurance
• Vision benefits
• Medical and dependent care flexible spending accounts
• Additional voluntary life insurance and AD&D, including dependent coverage
• Supplemental plans (Critical illness, accident insurance, hospital indemnity)
• Group legal coverage and identity theft protection
• 401k program with a company match

Submissions from third-party recruiters or employment agencies will not be accepted. All candidates must apply directly.

Incorporated in 1946, Carpigiani quickly established itself as the market leader in the production of machines for gourmet gelato, better known as Italian-style ice cream. Since 1989, Carpigiani has been part of the Milan-based Ali Group, one of the world's largest manufacturers and suppliers of equipment for the foodservice industry. Today Carpigiani is the global leader in the production of equipment for fresh ice cream, pastry and much more. Over the years the company has also continued to consolidate its position as the leading manufacturer of equipment for soft serve, frozen yogurt, shakes, slush, and whipped cream.

Carpigiani is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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