Job Description

RAFFLES
Company Description
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description
The Reservations Agent is responsible for handling all guest room reservation inquiries with the highest level of professionalism, accuracy, and attention to detail. This role ensures a seamless booking experience that reflects the hotel's luxury standards while maximizing room revenue and occupancy. The Reservations Agent acts as a key point of contact for guests, travel partners, and internal departments to ensure exceptional service and operational efficiency. In addition, this position will be heavily involved in the achievement of Forbes 5-star standards.
Qualifications
Education & Experience:
2+ years of prior experience in a related position in a luxury 5 star hotel preferred
College degree in hotel or business administration highly preferred
General Requirements:
General knowledge of the principles and practices within the Revenue Management/Sales & Marketing profession
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence others
Ability to make decisions with only general policies and procedures for guidance
Strong computer literacy, particularly with Opera, OTA extranets and Microsoft Office
Must effectively adhere to strict daily/weekly/monthly deadlines.
Extensive proficiency in Excel, Word, and PowerPoint required and ability to manipulate data essential
Strong knowledge of Forbes Standards and ability to coach team in achieving 5-star standards
Attention to detail required.
Ability to operate in a team environment.
Excellent written and verbal communication skills
Excellent interpersonal skills and demonstrated maturity.
Ability to manage multiple tasks and responsibilities at once.
Additional Information
Hourly Wage: From $27.00 to $30.00
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision and life insurance.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities

Job Tags

Hourly pay, Full time, Work at office, Worldwide,

Similar Jobs

EssilorLuxottica Group

Production Associate (3rd Shift) Job at EssilorLuxottica Group

...abilities. ~ Attention to detail. You need to know: This position requires that you stand and walk for the duration of any shift. You'll work with and around chemicals. Your work area may be wet and/or dirty and or have a strong smell. You should be...

Pride Health

Credentialing Specialist Job at Pride Health

...Position Overview The Credentialing Specialist is responsible for coordinating and managing all aspects of provider credentialing and re-credentialing activities. This role ensures that all medical staff, allied health professionals, and other designated providers meet...

Lensa

Freelance Financial Content Writer Job at Lensa

...the 5000 fastest-growing private companies. Interested in working with the Siege team? We currently have a spot open for a talented Freelance Financial Content Writer to help us continue to deliver great content for our world-class clients. Learn more about working at...

The Gents Place

Remote Live Chat Agent Job at The Gents Place

We are looking for a Remote Live Chat Agent to join our customer support team. In this role, you will assist customers through live chatproviding fast, clear, and helpful responses to inquiries, issues, and support requests. Youll be the first point of contact for many...

Indiana University

Part-Time Student Proctor, Accessible Educational Services Job at Indiana University

...environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University. Proctors provide a variety of services and support for students and staff in the Accessible Educational Services (AES) at IU Bloomington....

Reservations Agent Job at Accor Hotels, Boston, MA

MFp5bDRGcWhGUExxYkhRR05VYVFPejF5eEE9PQ==